Our working days are Monday to Friday. These are the days which we process and dispatch orders, they are also the days that the phonelines will be manned.
Please note that weekends are not classed as working days so please ensure that you allow for this when placing your orders. For example, any orders placed after the order cut off point on Friday or over the weekend will usually be processed and dispatched the following Monday.
Yes it is possible to visit us! Please note we are only a small showroom so it is best to make arrangements before visiting - get in touch with us to let us know when you're coming.
We are open Monday - Friday between the hours of 9:30-16:30.
To log into your account, visit the login page. If you don't already have an account, click 'Create Account'.
We aim to dispatch all orders within 1 working day - Saturday & Sunday are not classed as working days.
From the point of dispatch, how quickly your order will take to be delivered will depend on which shipping service you selected at checkout. Please note that once your order has left us, we have no control over any delays from the courier.
We can change the delivery address before the parcel has been dispatched. With us having a quick dispatch time, the best way to do this is by giving us a ring!
If the parcel has left our warehouse, you may have to get in contact with the courier directly to re-direct the journey.
We have various different couriers offering different prices and shipping times. For more information please see out Shipping Information
If you have ordered twice, as long as the orders have not been dispatched, we will be able to combine and refund one of the shipping costs. Please get in touch with us to let us know you would like these combined.
If the order has been dispatched, unfortunately we will not be able to combine them.
Our cut off point for same day dispatch is 12PM. This means any order placed before midday will be processed and dispatched the next day. Any order placed after the cut off point will be processed and dispatched the next working day.
We do offer pre-order on some select products, in this case, depending on the selected parts, your order can take anywhere from 4 - 12 weeks to be delivered.
You will see a confiramtion of this time estimate when you click through to order.
If Saturday delivery is chosen at checkout, providing everything goes smoothly with DPD that is when you will receive your parcel. Please note, Sunday deliveries are currently unavailable.
Providing the order has not been dispatched, we will be able to make any changes to your order up until that point.
If your order has been dispatched, we will not be able to make any amendments. Should you need to add / remove items from your order at this point, you will need to place a new order or open a request.
Of course! If you'd like to return the your order or a product from your order, you must do so within 30 days of the purchase date and the product must be in brand new condition in the original packaging.
Our returns address is as follows:
Greenover LTD (T/A Green Overhead)
Unit A2-3, Westfield Business Park
Yes, if you have ordered a product and arent happy with the fit, we are able to offer product exchanges on clothing and wetsuit items. (Stock depending).
Please note that exchange items must be returned in an un-used condition, with all labels and in original packaging.
We do not offer free returns, so the item/s will also need to be returned at your own cost. (Please follow the instructions on the Green Overhead Returns Slip).
To do this please visit our contact us page or drop a message to email@example.com with your order number and reqeusted exchange size/s.
Through the checkout you will be given various ways to pay. This includes, Credit / Debit card, Paypal and Klarna.
It is also possible to pay cash for items, although this is in store only.
If your order has been cancelled / returned. We will refund the payment within 1-2 working days. After the refund has been initiatied, the money may take 3-5 working days to show up in your bank account.
If you find a better price elsewhere and would like us to price match with another website, please get in contact with us over email with the URL of the product!
Please note that this item must be identical to the product we are offering. We are also unable to offer price match on products outside of the UK.
Price matching is not binding and Green Overhead has the rights to refuse a price match.
Yes! We offer 0% finace through Klarna, making it easy to split larger purchases over a period of time that works for you.
Yes! All surfboards will need some sort of maintenance / servicing at some point in their life. This can vary from tightening your fins to swapping components over like tail pads.
Servicing your surfboard is very important to maintaining performance.
If the board is not maintained, it can lead you to different problems down the line.
Loose bolts can cause unnecessary stress on various components which can result in accelerated damage.
No, we do not currently offer surfboard reapirs. We are however able to supply repair kits for minor damage and dings.
At the current time the answer to this is no, however, it is something that are we looking into for the future.