If you'd like to return your order, this must be done within 30 days of purchase. The product must be in brand new condition in its original packaging. This excludes custom surfboards.
If an item has arrived to you damaged, please contact us , including pictures of the damage, and we can give you a returns label to exchange or refund the product free of charge.
Unless otherwise stated, we do not offer free returns.
Custom surfboards CANNOT be returned for a full refund - as the custom built board is made to order, parts of the board can be marked and the original packaging removed. This means the product is not able to be sold again, and therefore cannot be fully refunded. We may be able to accept the return of a custom surfboard for a partial refund or credit on your Green Overhead account.
PLEASE INCLUDE OUR RETURNS FORM IN YOUR PACKAGE: Returns Form
***EXTENDED CHRISTMAS RETURNS: Any order purchased between November 1st and December 24th will have until January 31st 2024 to be returned.
As per our regular returns policy, customers have 30 days to return an item for a full refund.
Customers that are returning items after 30 days and up until January 31st 2024 will be credited with a Greenover Head Gift Voucher to the original email address.
Returned items must be unused, in brand new condition and in the original packaging to qualify for a refund/Gift Voucher.
If you have had an issue with a product, please contact us and let us know about the issue. Please include pictures of any damage or defects and a full picture of the product.
PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR ENQUIRY.