Returns & Exchanges (New)

RETURNS

If you'd like to return your order, this must be done within 30 days of purchase and the product must be in brand new condition in its original packaging. This excludes Custom Surfboards.

If an item has arrived to you damaged, please contact us about this, include pictures of the marking on the product and we can give you a returns label to either exchange or refund the product free of charge.

Unless otherwise stated, we do not offer free returns.

Custom Surfboards CANNOT be returned for a full refund - As the custom built board is made to order, parts of the board can be marked and the original packaging removed, this deems the product un-sellable and therefore cannot be fully refunded. We may be able to accept the return of a custom surfboard for a partial refund or credit on your Green Overhead account.

PLEASE INCLUDE OUR RETURNS FORM IN YOUR PACKAGE - YOU CAN DOWNLOAD THIS HERE: Returns Form

 

Exchanges

If you have had an issue with a product, please contact us and let us know about the issue. Please include pictures of any damage / defects and a full picture of the product.

PLEASE INCLUDE ORDER NUMBER IN YOUR ENQUIRY!